Terms,  Privacy Policy & Cancellations

Remittance Terms We accept credit card payment. If shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch, Solo and American Express

Guarantee

Every effort is made to ensure that our products are made to the highest standard and that any data provided to us by our customers is strictly confidential.

Complaints procedure.

Should you be at all unhappy with our service for any reason, do not hesitate to call or email us at exmoorglassltd@hotmail.com and we will ensure that your complaint is given our full and swift attention. Complaints are treated confidentially and are acknowledged within 5 working days. On receipt of your complaint you will be advised approximately how long the issue will take to resolve and will be kept informed throughout the process.
Reaching Us If you need to reach us, please email us on exmoorglassltd@hotmail.com, alternatively, you can call on International +44 (0) 1643 863 141 or write to us at Exmoor Glass, Harbour Studios, Porlock Weir, Somerset, TA24 8PD, UK

Phone:+44 (0) 1643 863 141(Monday to Friday 10 am to 5 pm GMT) Calls are at usual national and international rates.

Email: exmoorglassltd@hotmail.com

Privacy Policy

Information collected by us regarding our customers is restricted to the information given by customers at the time of ordering. Information is collected by Exmoor Glass through the ordering process and such information is collected lawfully and in accordance with the Data Protection Act 1988. Queries or concerns regarding privacy matters may be addressed to Suzane Adlington through the above email link. Information collected may be used in the future for marketing purposes by Exmoor Glass – if you do not wish to receive future mailings please email us at the above link and let us know – Thank you.

Exmoor Glass takes the security and privacy of its systems and its customers data very seriously. we constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. Exmoor Glass will investigate any such action with view to prosecuting and /or taking civil proceedings to recover damages against those responsible.
Returns Policy We will gladly refund or exchange an item that you are not happy with.

If you feel that an item is defective please let us know within 10 working days of your receipt of the item from us and make arrangements to return it to us. If an item is defective in any way we will pay return postage on it.

If you need to return an item to us for any reason please securely wrap it up, including a copy of your original receipt. Then, send it to our address in the Contact Us section of this site.

We do not take responsibility for returned goods that are lost or damaged in transit and would advise you send items ‘insured registered delivery’ and keep the receipt.

Every care has been taken to portray and describe items accurately using current web technology, however slight variations may occur – as with all hand made items.

Cancellations

You have the right to cancel your order within 7 working days without giving a reason. In these cases the 7 working days starts from the day after the day that you receive the goods. to cancel your order in this way please email us at info@exmoorglass.co.uk or telephone us on 01643 863141 Monday to Friday 10 am to 5 pm GMT and let us know.

The law requires that the customer is to provide written notice of cancellation within the 7 working days. Goods do not have to be returned within this period for the customer to secure a refund.

These terms are governed by the Law of England. By accessing this website you consent to these terms and to the exculsive jurisdiction of the English Courts in all disputes arising out of such access.